In South Africa we have the National Consumer Commission (NCC) which is meant to protect consumers from unfair business practices. Mr Hardin Ratshisusu is the current Consumer Commissioner. Exactly!
The NCC established in terms of the law, the CPA (Consumer Protection Act). The Minister of Trade, Industry and Competition is responsible for the law and the regulations that flow from it. If, as a consumer/customer, you are treated badly, or unfairly by a business/shop you can report them to the NCC. In theory the NCC should be among the agencies that are at the forefront of the recently reported kids poisoning incidents.
Those who have a luxury of complaining seem to prefer social media or Hellopeter over the NCC. It is unclear how long it would take for the NCC to earn a reputation for doing its work efficiently, and effectively, with a public profile similar to the Public Protector, the Human Rights Commission, or the CCMA. Continue reading “Stop Harassing Consumers with Direct Marketing Calls – the CPA Regulations Amendment Input”