Government, and its entities, exist to service the public. Due to the volume of clients, the service mostly meets the expectations of the clients, which expectations are sometimes already lowered due to past experience or reputation.
In the event of dissatisfaction or information gap, clients need a point of contact where they can register their specific queries for attention. In this regard, the government, and in this case the Department of Higher Education and Training (DHET), has a call centre that clients can contact. The DHET Call Centre maybe contacted through a voice call on 0800 87 2222 or via email on callcentre@dhet.gov.za Continue reading “How government red tape (handles) queries, the case of DHET”